Cancellation & Refund Policy – (Tour & Backpacking Trips)
Cancellation By You:
In order to cover our expected loss from the cancellation of the booking there is set scale of charges which must be paid by you or any one travelling with you;
From the booking date till 45 days prior to the departure date, 0% of the package cost is chargeable.
From 45 days to 31 days prior to the departure date, 50 % of the package cost is chargeable.
From 30 days to 16 days prior to the departure date, 75 % of the package cost is chargeable.
From 15 days to 1 day prior to departure date, 100 % of the package cost is chargeable.
No Show. No Refund Cancellations policy will differ during the peak season and popular places.
Note: Some Hotels Have Different Cancellation Policy’s at the time of Booking Confirmation we’ll forward revised Cancellation Policy as Per Hotel Package Booked.
SOME CANCELLATION AND REFUND POLICIES ARE OUT OF OUR TENDER:
Refund for hotel payment will follow the hotel’s cancellation policy
Train tickets cancellations will follow the Railway’s policy
Flight tickets cancellations will follow the airlines company policy
OUR LIABILITIES & LIMITATIONS:
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
Changes Made By Us before Travel:
We reserve the rights to do any change in your Holiday programme due to unexpected conditions. If you do not want to accept a significant change, which we will tell you about before you depart, we will (if we are able to do so) offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different Holiday offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Holiday and receive a full refund of deposits, which you have paid to us, except for any amendment charges of Rs 1500 – 5500.00.
Unless the change is as a result of circumstances such as fighting, disturbance, terrorist movement, natural tragedy, fire, bad weather conditions, we will pay you compensation as;
Before 12 or Less days prior to the departure date, Deposits only.
In case we cancel your tour due to unavoidable circumstances like when we won’t be able to provide you some or full promised services, then we will refund the full amount of deposits.
Circumstances Beyond Our Control:
We cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility, if as a result of circumstances beyond our control, we have to change your Holiday after booking, or we, cannot supply your Holiday, as we had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.
Cancellation & Refund Policy – (Trekking & Camping)
75% refund if notified via phone conversation 8 or more days prior to the event date. 50 % refund if notified via phone conversation 4 to 7 days prior to the event date. No refund if the cancellation requested is less than 3 days prior to the event date No show No Refund. Event Tickets cannot be transferred to another date against cancellation. Event Tickets cannot be transferred to another person against cancellation. If Trek gets cancelled we will refund “Trek Amount” only. If the event is cancelled due to any natural calamity, political unrest or other such reasons beyond our control the same cancellation policy will apply.
Note:
Consuming liquor or any kind of Alcoholic substance is prohibited. Carrying any kind of substance that’s illegal is not allowed. Smoking is strictly not allowed. Anybody found smoking or consuming alcoholic drinks will be expelled from the event without refund.
Fitness & Health – Though trekking is a fun-filled activity, it demands good amount of physical fitness. If you are under medication, please carry your medicines. During the trek, leaders will have over the counter medication for temporary treatment, so do give a heads up to them if you need any medical assistance.